Privacy & Cookie Policy

PRIVACY & COOKIES POLICY

Last Updated: 7 May 2026

Fine Foods 2 U Limited (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy & Cookies Policy explains how we collect, use, disclose and safeguard your information when you visit or make a purchase from:

www.finefoods2u.co.uk

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

WHO WE ARE

Fine Foods 2 U Limited
Company Number: 15985273

Registered Office Address:
Lyndale House
24a High Street
Addlestone
Surrey
United Kingdom
KT15 1TN

INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us when you:

place an order
create an account
subscribe to marketing communications
contact customer support
browse our website

The information we may collect includes:

Full name
Billing address
Shipping address
Email address
Telephone number

Order details
Payment confirmations
Transaction history

Please note that payment information is securely processed by our payment providers and is not stored directly by us.

Username
Password
Saved preferences

Products viewed
Cart activity
Wishlist items
Purchase history

We may automatically collect:

IP address
Browser type
Device information
Website interaction data
Cookies and analytics information

HOW WE COLLECT INFORMATION

We collect information:

directly from you
automatically through cookies and tracking technologies
from service providers and third parties such as Shopify and payment processors

HOW WE USE YOUR INFORMATION

We use your information to:

process payments
ship orders
manage returns and refunds
provide customer support
manage your account
send order confirmations
send delivery updates
send service notifications
respond to enquiries
send promotional emails or advertisements where legally permitted
improve website analytics and customer experience
prevent fraud and abuse
protect customer accounts
enforce our terms and policies
comply with legal obligations

You can unsubscribe from marketing communications at any time.

COOKIES

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how our website is used.

Cookies are small text files stored on your device when you visit a website.

We use cookies to:

keep the website functioning properly
remember your preferences
enable secure checkout functionality
analyse website traffic and performance
improve user experience
personalise marketing and advertising

The types of cookies we may use include:

Essential Cookies
These cookies are necessary for the website to function properly and cannot be switched off.

Analytics Cookies
These cookies help us understand how visitors interact with our website, including pages visited and time spent on the site.

Marketing & Advertising Cookies
These cookies may be used to deliver relevant advertisements and track the effectiveness of marketing campaigns.

Some cookies may be placed by third-party services such as Shopify, Google, Meta (Facebook) or analytics providers.

You can manage or disable cookies through your browser settings at any time.

Please note that disabling certain cookies may affect the functionality of the website.

For more information about Shopify cookies, please visit:

https://www.shopify.com/legal/cookies

HOW WE SHARE YOUR INFORMATION

We may share your information with trusted third parties including:

Shopify
payment processors
delivery and fulfilment providers
customer support platforms
analytics providers
marketing and advertising partners

We only share information necessary to provide our services and operate our business.

We may also disclose information:

where required by law
to protect our legal rights
during a business sale, merger or restructuring

THIRD-PARTY SERVICES & LINKS

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

USER GENERATED CONTENT

If you submit reviews, comments or other public content, that information may be publicly visible.

Please avoid sharing sensitive personal information in public areas of the website.

CHILDREN’S PRIVACY

Our Services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can remove it.

DATA SECURITY

We take reasonable precautions and follow industry best practices to help protect your personal information.

However, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

DATA RETENTION

We retain personal information only for as long as necessary to:

provide our services
comply with legal obligations
resolve disputes
enforce agreements

YOUR RIGHTS

Depending on your location and applicable law, you may have the right to:

access your personal information
correct inaccurate information
request deletion of your information
object to processing
withdraw consent for marketing
request a copy of your data

To exercise any of these rights, please contact us using the details below.

GDPR RIGHTS (UK & EU USERS)

If you are located in the UK or European Economic Area, we process your information under lawful bases including:

performance of a contract
legitimate interests
legal obligations
consent

You also have the right to lodge a complaint with your local data protection authority.

CHANGES TO THIS PRIVACY & COOKIES POLICY

We may update this Privacy & Cookies Policy from time to time to reflect operational, legal or regulatory changes.

Any updates will be posted on this page with a revised “Last Updated” date.

CONTACT US